Hotel Policy

- Check-in and check-out times for accommodation are 1500hrs onwards and before 1200hrs respectively.
- A maximum of two guests are allowed per room.
- Guest aged under 18 years old must accompanied by a parent or legal guardian for check-in.
- A valid credit card and photo identification are required at check in.
- An additional HKD $2000 per room will be held on guest credit card to cover any incidental charges during the stay
- Guests are not permitted to smoke in rooms on all hotel levels, please note that cleaning fee HKD2000 will be applied without further notification if smoke found in the hotel premises.

Cancellation Policy

- Cancellation made within 48 hours (2 days) prior to arrival date, the first night room charge will be levied on the given credit card as a late cancellation penalty.
- One-night room charge will be applied as a no-show penalty.
- Changes to the dates of stay, number of guests per room, or number of rooms confirmed will be subject to current pricing which may be different than previously confirmed rates.
- If you provide a credit card at time of booking, your room is held until hotel check-out time the day following arrival.
 
General

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Miscommunications / Lost Transactions
 
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